7 September 2022 - ALERT: Energy rebate scam emails

Action Fraud is warning the public about a sharp rise in reports relating to fake emails purporting to be from Ofgem, the independent energy regulator for Great Britain. The emails claim that the recipient is due a rebate payment as part of a government scheme and provides links for the recipient to follow in order to apply for the rebate. The links in the emails lead to malicious websites designed to steal personal and financial information.

Between Monday 22nd August 2022 and Monday 5th September 2022, a total of 1,567 phishing emails related to this scam have been reported via the Suspicious Email Reporting Service (SERS). All the emails display the email subject header “Claim your bill rebate now”. Offenders are using the Ofgem brand logo and colours to make the emails look as authentic as possible. However, the emails ask recipients to “apply for an energy bill rebate before September 2020”, which is what prompted many recipients to realise the emails weren’t genuine.

You can view examples of the fake emails in our social media posts onTwitter,FacebookandInstagram.

How you can protect yourself and others

  • If you have any doubts about a message, contact the organisation directly. Don’t use the numbers or address in the message – use the details from their official website. Remember, your bank (or any other official source)will never ask you to supply personal information via email.

  • If you have received an email which you’re not quite sure about, forward it toreport@phishing.gov.uk. Send us emails that feel suspicious, even if you're not certain they're a scam - we can check.

    For advice on how to stay secure online, please visit:www.cyberaware.gov.uk

    (If you found this information useful, please share it with your friends, family and colleagues)


Watch out for fake text messages pretending to be from the NHS. Since Jan 1st, 412 victims have reported losses totalling more than £531,000. Please use the following links if you would like to see an example of the fake NHS messages reported to Action Fraud:

Twitter: https://twitter.com/actionfrauduk/status/1498945958427594752?s=20&t=RL99N7i-yXmXcqU2xUbiiw

Facebook: https://www.facebook.com/actionfraud/photos/a.411244602226592/7380075412010108/


What you need to look out for: 

·  Be aware of requests for personal information in messages claiming to be from the NHS. 

·  Be alert to links or attachments in unexpected messages claiming to be from the NHS.

·  Do not respond to requests for money, bank details or passwords. The NHS will NEVER ask for payment or any financial details.

How to report scam messages:

·  If you are suspicious about an email, forward it to report@phishing.gov.uk. 

·  If you are suspicious about a text message, forward it to the number 7726 (it’s free of charge).


For information on NHS coronavirus testing, visit: www.nhs.uk



Message Sent By
Action Fraud
(Action Fraud, Administrator, National)